Video 1 Transcript
Some of the most stressful experiences have to do with a disgruntled patient or a disgruntled staff member, especially if you're a business owner. And I think with both of those, it's imperative that you learn good communication skills. Most often with good communication skills, you can deescalate a situation before it gets out of control. But those tend to be the most stressful experiences when they get out of hand. You can't always predict how people will react. And that's what's probably caused me the most stress over the years. But I've learned to read the room, so to speak, beforehand and try to catch them before they escalate into those super stressful situations.